1 - Why should I work with SCT? SCT will not only expedite the process of locating a suitable factory to produce your product, we will also help you mitigate the risks of poor quality products and counterfeiting.

2 - What are the steps in the sourcing process? Though the process will vary slightly with each client and project, the basic steps are as follows: Requirements Gathering, Quoting, Sampling, Production, Quality Control, and Shipping. Click here for a more detailed look at the Sourcing Process.

3 - From start to finish, how long will the process take? For custom-made products, you will receive your product within 3-5 months. Estimated times are as follows: 2-3 weeks for quote, 2-3 weeks for sample, 2-8 weeks for production (after approved sample), and 3 weeks for shipping. This totals 9-15 weeks. If multiple samples need to be run, the process will be slightly extended.

4 - What do you need from me to get a quote on my product? An SCT Client Representative will work with you to determine your project's complete requirements and specifications. This will include the gathering of estimated product quantities, target pricing, product dimensions, technical details, CAD drawings, artwork, packaging requirements, etc. We will gather a complete picture of your product and all of the details required to get it accurately priced.

5 - How long will it be until I get my quote? Once we have the information that we need from you, you can expect your quote back in no more than 2-3 weeks.

6 - What will my quote contain? The quote you receive from us will contain the following: Unit Price FOB China, Minimum Order Quantity (MOQ), any applicable Mold Fees, the Sampling Charge, estimated units that can fit into a 20'/40' container for shipping, and an estimated shipping charge. We will provide all the relevant information you need to make a qualified business decision.

7 - Can I get a sample of my product made? Yes. There is typically a small sampling fee for production-ready samples ($50 to $100 for non-technical items). We require this sampling phase to ensure that you are 100% satisfied with the final product that you will receive. Samples typically take 2-3 weeks to create, depending on the nature of the product.

8 - When do I pay? When you have approved your Sample and are ready to move into production, we will require a signed Purchase Order. Along with this Purchase Order, we will arrange project financing. Financing is typically handled via either a Letter of Credit or a 30 / 70 payment system (30% order deposit / 70% balance due at the end of production). You can make your payment via T/T (Telegraphic Transfer), Bank Wire, or PayPal (using a Credit Card).

9 - What if there is a tariff on the products that I want to source? It is primarily your responsibility to be aware of any tariffs on the products that you are purchasing. We will help research your items, but it is ultimately your responsibility. Obviously, you may import items with known tariffs, as long as you are willing to pay the surcharge.

10 - Is there a minimum order amount? Yes; however, our minimums vary by product. Please contact us directly to see if there is a good fit between your needs and the services that we provide.

11 - Will you coordinate shipping? Yes, we will assist you in coordinating shipping. We take full responsibility for getting your product to a China port and onto a vessel bound for you. You are then responsible for picking up your product from whichever International port you specify. We will help you through the customs process and assist you with any shipping-related issues. However, your product will be shipped in your name. Shipping usually takes three weeks to North America.