Due to the wholesale nature of SCT’s distribution
channel, SCT does not accept traditional returns. In the unlikely
event that your product is damaged or defective, please contact
us as soon as possible at contact@sct-sh.com.
Please do not schedule installation of your products until after
the product has been received and examined. Installing a damaged
or defective product may void a warranty or damage claim.
What if there is visible damage or there
are missing pieces when the product arrives?
If products have been damaged in
shipping or are missing, SCT will replace the products or refund
the price of those products. The decision to replace or refund will
be made in consultation with you, the customer, as to which solution
is acceptable for both parties. If products are damaged inside of
the packaging, please halt installation and contact SCT on the first
available business day. SCT may request digital photos of the damage
to determine the extent and severity of the problem.
What if the product arrives and is not
what I ordered?
If you believe that you have received
product that is not what you ordered, please contact SCT at contact@sct-sh.com
as soon as possible. It is highly recommended that you purchase
a product sample before ordering, as a reference. Please keep in
mind that products such as stone and wood have natural variations
and your sample is only a small swatch of the product you will ultimately
receive. SCT may request digital photos of the product received
to confirm product details, size, color, etc. If the products you
have received do not match those that you have ordered, SCT will
replace your products or refund your purchase. The decision to replace
or refund will be made in consultation with you, the customer, as
to which solution is acceptable for both parties.
If it is determined that the product
you have received is the correct grade, color, size, etc. according
to your order, SCT will not be able to refund or exchange your product.
Product Suitability.
Many states and localities have codes and regulations governing
sales, construction, installation, and/or use of products for certain
purposes, which may vary from those in neighboring areas. While
SCT attempts to assure that its products comply with such codes,
it cannot guarantee compliance, and cannot be responsible for how
the product is installed or used. Before purchase and use of a product,
please review the product application, and national and local codes
and regulations, and be sure that the product, installation, and
use will comply with them.
SCT strives to provide our customers
the best customer service possible. If you have any questions regarding
returns, shipping, or products, please contact us at contact@sct-sh.com.
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